Имя | Mohamed |
Контакты | Доступны бесплатно после регистрации или входа |
Общая информация
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Проживание | Пятигорск |
Заработная плата | от 25 000 руб. |
График работы | Полный рабочий день / Сменный график / Гибкий график / Удаленная работа / Вахтовый метод работы |
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Образование | Высшее |
Опыт работы | 10 лет 1 месяц |
Гражданство | Россия |
Пол | Мужской |
Возраст | 40 лет (26 ноября 1984) |
Опыт работы
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Период работы | август 2016 — август 2017 (1 год 1 месяц) |
Должность | Corporate Sales Senior Supervisor, Large & Key Accounts |
Компания | Etisalat Misr |
Обязанности | Responsible for managing & visiting a list of Large and KEY accounts & maintaining the existing accounts within the assigned area, Developing sales figures within the list/market segment, promoting new solutions & new products to the related customers. Prospect the whole potential of the list/business segment assigned, studying the sales area analysis to arrange a program of visits. Achieving the sales objectives set by the direct manager. Developing a trustworthy relationship with customers. Translate & transfer all information gathered from the market and share with the Corporate Sales back office & marketing team. Providing feedback on field expectations and market share status. Ensuring profitability on commercial offers presented in line with customer needs. Reporting as per requirements assigned and carrying out formal presentations of products using sales tools provided. Assess customers’ needs, explaining & demonstrating products to them which may involve providing technical description as well as describing purposes for which they may be used. |
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Период работы | август 2007 — август 2016 (9 лет 1 месяц) |
Должность | Customer Center Senior Supervisor |
Компания | Oranage Telecom Egypt |
Обязанности | "Orange Egypt For Telecommunications", (Cairo, Egypt) maintaining and supervising all customer center’s operations (sales, customer service and stock) at the highest level while implementing customer center policy and procedures Manage, develop, support and assess sales team to provide a high level of service. Building team spirit and staff loyalty in the customer center. Proposing tools to achieve the customer center’s quantitative and qualitative objectives. Handling major customers’ problems and propose permanent and alternative solutions. Proposing tools to maintain company and customer center image. Increasing customer satisfaction and loyalty. Handling customer center requests, stock and administrative work. Coordinating staff training and assign clear individual objectives. Validating equipment orders and controlling the stock level and replenishment. Revising the cash flow closure of the customer center. |
Образование
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Образование | Высшее |
Окончание | 2007 год |
Учебное заведение | Alexandria University |
Специальность | Litterateur, media and communication |
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Образование | Высшее |
Окончание | 2010 год |
Учебное заведение | AUC American University in Cairo |
Специальность | Computer Systems and Applications |
Дополнительная информация
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Иностранные языки | Английский (Свободный), Арабский (Свободный) |
Командировки | Не готов к командировкам |
Курсы и тренинги | Arab Academy for since and technology and maritime transport Certificate of surface supply “offshore" IDSA standard. GPA: Very Good American university in Cairo (AUC) Computer Systems and Applications Professional Certificate and ISSP certificate. ETS TOEIC Certificate score: 875 Management Essentials: Directing Others (Orange Skill Port) Support Center Services and Work Environment (Orange Skill Port) Interpersonal Communication: Communicating Assertively (Orange Skill Port) Leading Teams: Establishing Goals, Roles, and Guidelines (Orange Skill Port) Developing Excellent Time Management Habits Knowledge as Strategy: Performance Improvement Leadership Essentials: Leading with Emotional Intelligence A conscientious Account Manager with over 10 years account management, customer care, retail sales, administration and relationship management experience in the telecommunication sector. Have a passion for delivering top class customer service which is fueled by an organized mindset, orientation to details and genuinely caring attitude. Positive decision-maker, good team player, flexible and able to organize work under pressure, developed leadership and interpersonal skills, strong organizational and time management skills, technical and system tools competencies. Skills Education Technology High Tier CRM Sales Customer service 20+ team management A |
Навыки и умения | Multiple advanced certificates ICDL MS Windows MS office MS CRM SEO Siebel/SAP |